Case Study: Smart Work Office for Retail HQ (West London

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Project Overview

TDN Design delivered a 25,000 sq. ft. Smart Office environment for the headquarters of a retail division within a large corporate organisation. The workplace was designed to support collaboration, vibrancy, flexibility, and improved space efficiency, targeting 9 sqm per occupant.

Objectives

• Achieve a 30% improvement in utilisation density through agile workplace strategies.

• Create an environment that balances collaborative zones with areas for focused individual work.

• Reinforce the client’s brand identity and culture within the physical environment.

• Enhance employee experience and satisfaction while supporting long-term business adaptability.

Approach

• Collaborated closely with Corporate Real Estate (CRE) and Facilities Management (FM) leads to co-develop an agile workplace strategy.

• Applied a zoned spatial design to integrate a variety of work settings, from open collaboration hubs to quiet retreat areas.

• Embedded flexible space planning principles, enabling adaptability to future business requirements.

• Integrated design elements that expressed the client’s brand and supported organisational change initiatives.

Outcomes

• Delivered a workplace achieving a density of 9 sqm per occupant, exceeding industry benchmarks.

• Realised a 30% increase in utilisation efficiency compared with previous workplace models.

• Enhanced opportunities for collaboration, knowledge sharing, and innovation, while providing dedicated spaces for focus.

• Strengthened employee connection to the workplace through improved satisfaction, engagement, and cultural alignment.

• Established a scalable workplace model to guide future real estate and organisational change strategies.